Select and double click the TeamViewer.dmg file to start the download process.Reboot TeamViewer to see if your problem is resolved.When prompted, click the “Keep changes” option.Simply click the dropdown to change to a lower screen resolution.On the right, the current resolution will be displayed. The current display will be listed on the left.Right click on your desktop to access the display settings.This is usually the case when you are using a high screen resolution.įollow these steps to reduce your screen resolution: It is also possible that your screen resolution is not compatible with TeamViewer. If you are still experiencing problems, there are a number of other remote desktop applications available that you can use instead. Check other best secure remote access software. Make sure you add TeamViewer into your security software’s exclusion list. Some security software can also mistakenly block TeamViewer – thinking it’s a security risk. It is possible for a virus to prevent some applications from running. See what ports TeamViewer uses.Įnsure that you are running an antivirus and that you keep it updated. You can also manually check if Windows Firewall is blocking TeamViewer or the port used by TeamViewer – the default TeamViewer port is 5938. ![]() If you still experience connection issues, try turning your firewall back on by following the step above again, but select the “Turn on Windows Firewall” option.
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